Terms & Conditions:
Welcome to The Light House
on-line. If you wish to purchase from our on-line catalog, you accept
these conditions. Please read them carefully. The Light House reserves
the right to modify or change the Terms and Conditions at any time
without prior notice to you. Therefore, we recommend that you please
read them carefully before you use this website.
All products sold by The Light House
are covered by the manufacturer’s warranty. If you have purchased
a product from us and find it to be defective, please contact
Customer Support at 760-770-8331 for assistance in processing your
claim. We will in no uncertain terms or conditions be liable for
installation fees of any kind.
If within (14) days of receiving your order, any
product proves to be defective, contact us immediately. Do Not Ship
the product back without contacting us first for an (RGA) # and return
instructions. After we receive the defective merchandise, we will test
it, if need be, and we will ship back to you (at our expense) a
non–defective replacement product.
Orders take approximately 2 to 3 weeks for delivery
depending on availability. Occasionally production schedules change
and a product will be temporarily out of stock. This can cause delays.
Backorders are beyond our control. Please contact us at 760-770-8331
if your order has not been received in the time expected. We will
contact you by e-mail with any backorder information we receive.
If the packaging appears to be damaged on the outside,
please refuse to accept it from the carrier; or please make sure when
signing the shipper’s proof-of delivery slip, you include a note
stating the package is or appears to be damaged. If you do accept a
damaged shipment, please inform us and the carrier (ups, fedex, ect.,)
immediately. Depending on the product and where/how it was shipped,
it may be necessary for you to deal with the carrier yourself.
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only
accept a return if a Return Goods Authorization number (RGA) has been
issued and the product is returned in the original manufacturer’s
packaging. Products may be returned within 14 days of receiving them.
The products must be brand new (never used or installed) and in perfect
condition with all of the manufacturer’s packaging in tact. In order to
keep our prices at their lowest, we charge a 40% restocking fee. Your
original shipping and processing charges will not be refunded, if
applicable. Orders returned after 14 days or without an RGA # will
not be accepted.